Driving with low fuel levels allows dirt and sediment in your gas tank to enter your fuel lines and engine...do not drive with low fuel levels often

Location: Renton WADate: July 15, 2012Sales Person: GeoffSalesService Not Rated I wanted a Volvo beuacse of the BLIS system. That was my must-have feature. After arriving at Barrier Volvo early Saturday morning, my husband and I told the sales guy what I was looking for. We looked around some, he showed me the XC60s and I decided, that was what I wanted. Then began the searching. I’m not sure what exactly is done when your sales folks search but it takes forever. I told him what color I wanted, he searched and searched. Your dealership, other dealerships, etc. Then I picked a second color. More searching, talking to the manager, looked in the back room, etc. (I’m not sure where he went when searching, or why the Manager could do a better/different search?). Third color choice and more searching. Eventually, after we had been there for several hours, our guy found my 3rd color choice with roughly the features I was interested in but they couldn’t find the car. They saw it in the computer (?) but couldn’t locate it on the lot. More waiting and talking to the Manager while our sales guy did God knows what to search. Eventually, my husband and I were starving and went to lunch around 3pm. We told the sales manager, who was sitting with us, that we were going to have a bite and come back. He suggested we take the car they were looking for to lunch since I test-drove one with different features. More waiting. So, we gave up and told him we’d be back in a half hour or so. While I was at lunch our sales guy called asking where we went and that he had finally located the XC60 in question. Apparently your staff doesn’t communicate very well. After returning from “lunch”, the car was waiting, we just had to sign the paperwork which required more waiting. Three hours in fact! To be honest, we should have left and came back. Part of that is my fault for not realizing it was after 6pm and I still hadn’t made it in to your finance guy. Plans with friends came and went and finally we got in to see the guy, signed all the paperwork, bought the undercoating or what-not and drove our nice new Volvo XC60 (third color choice) home, frustrated but relieved our ordeal was over … until I tried to change lanes. The car you sold me had no BLIS system in it! We turn around, but unfortunately, it was so late that the dealership was closed when we left and no one was around. I tried to call the phone number that the sales guy called from at lunch but it went to a recording which did NOT give me the option to leave a message (very frustrating). The next morning (Sunday) I had to work so my husband took the Volvo back to the dealership to swap it for one that has BLIS. They put him in the lounge while they “searched”. After 45 minutes he wondered into the showroom and asked for my BMW X3 back. The salesman began to search for one with BLIS with my husband – what he was doing while my husband waited?? To be honest, at this point, my husband felt like he was put in the lounge to try to be waited out. Like if you ruined another day of our weekend, he’d just give up and keep the car without the one feature I really wanted. After more “searching”, urges to just order a 2013 model (and wait who know how many months for it), and my husband’s increasingly agitated insistence that you bring my car around, he filled out the paperwork to return the XC60 and get my car back. Of course, you neglected to give us our down payment. So, half way home, he had to go back to the dealership. But it was my debit card we used, not his. You were unable to return the money so he agreed to stop by on his way to work and have you cancel the charge on my card. Even though he was there for nearly two hours on Sunday, the finance guy called me later that afternoon and asked how we wanted the down payment returned. More great communication between your people. Frustrated, I told him to just mail us the check. However, as I write this, I have no confidence he actually told anyone so my husband will have to stop by on his way home from work to double-check someone actually mailed a check or charge back the debit card. Today, I’m still driving my X3.I’m still interested in an XC60 but there appears to be none with BLIS in any decent color anywhere. If I’m going to wait, EU delivery appeals to me, but regardless of my ultimate decision, it is difficult to see how Barrier Motors plays a part in that transaction. Buying a car shouldn’t take 7 hours on my one day off, much less the other hours trying to correct the mistake you made by sending me home without the 1 feature I really wanted. We went to Barrier Motors beuacse we’d heard you have good customer service. Unfortunately, you didn’t live up to the hype, your commercials or even these reviews.